We're pleased to bring you the next in our occasional BTRM Video Interview series....this time we’re in conversation with George Littlejohn a long time Senior Advisor at the The Chartered Institute for Securities & Investment (The CISI). And what an enjoyable chat it was - only 15 minutes but we managed to cover the key challenges facing the City of London today, the new normal after this year’s market-wide stress event, the imperative of ensuring flawless customer service, climate change and green banking - and we still remained optimistic at the end of it! It’s always great to hear Mr Littlejohn opine on any topic within banking and finance, a more charming and erudite speaker and raconteur one would be hard-pressed to meet. Our thanks to George and to our listeners.